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Our standard MOQ is 500 units per model for regular production orders. For new customers or trial orders, we can discuss a lower quantity depending on the product type. OEM/ODM orders with custom logo or packaging typically require a higher MOQ -- please contact us for a specific quote based on your needs.

Pricing depends on several factors:

• Product model, capacity, and specifications
• Inner pot material and heating plate type
• OEM customization scope (logo, color, packaging)
• Order quantity -- larger orders receive better unit pricing
• Required certifications for your target market

Yes. Unit prices decrease as order quantities increase. We offer tiered pricing for orders of 1,000+, 3,000+, and 10,000+ units. Long-term repeat customers and exclusive regional distributors can also negotiate preferential pricing. Please share your estimated annual volume when requesting a quote so we can provide the most competitive offer.

Yes, we strongly encourage customers to evaluate a sample before committing to a bulk order. We can provide existing stock samples or produce a pre-production sample based on your specifications. This allows you to verify product quality, appearance, and performance before production begins.

Standard catalog samples are charged at the sample unit price plus international shipping cost. The sample fee is typically refundable upon placing a confirmed bulk order. Custom OEM samples with your logo or special specifications may involve additional tooling or setup fees depending on the scope of customization.

Stock samples can be dispatched within 3-5 business days after payment confirmation. Custom OEM samples typically take 7-15 business days to prepare depending on the customization requirements. International shipping time varies by destination (typically 5-10 days via express courier).

Lead time depends on order size and customization level:

We can accommodate urgent orders subject to current production capacity. Please contact us as early as possible with your required delivery date. Rush orders for standard models may be fulfilled faster if materials are in stock. Additional charges may apply for expedited production scheduling.

Production lead time starts from the date we receive your deposit payment and confirmed order details -- including approved artwork, specifications, and any other customization requirements. Delays in artwork approval or specification confirmation will affect the final delivery date.

We accept the following payment methods:

T/T (Telegraphic Transfer) is the most common method for B2B bulk orders. L/C is available for larger orders from established buyers.

Our standard payment terms are 30% deposit before production and 70% balance before shipment (against copy of B/L or shipping documents). For new customers, full payment in advance may be required for the first order. Long-term partners with established trust may discuss more flexible terms.

KENLY is an ISO 9001-certified factory. Our products carry the following certifications depending on the model and target market:

Yes. We can assist with certification applications for your target market. We work with accredited third-party testing laboratories and can provide test reports, technical documentation, and product samples for certification purposes. Please inform us of your market requirements at the start of the project so we can factor certification timelines into your delivery schedule.

In most cases, certifications are issued to the certificate holder (KENLY) and cannot be directly transferred to your brand name. However, we can provide test reports and technical files to support your own certification application. For certain markets, we can also assist in applying for new certificates in your company's name. Please discuss your specific requirements with our team.

We offer comprehensive customization across all product elements:

Yes. We respect intellectual property and are happy to sign a Non-Disclosure Agreement (NDA) before sharing sensitive design information. Regional exclusivity agreements can also be discussed for customers committing to sufficient annual volumes. Please contact us to discuss the terms.

Yes. We provide full custom packaging with your brand name, logo, product images, specifications, barcode, and any other required information. We support both color printing and single-color printing. You can provide your own artwork files (AI, PDF format preferred) or our design team can assist with layout at a small additional cost.

We offer various packaging options to suit different market and retail requirements:

• Color box -- full-color printed retail packaging, suitable for supermarkets and retail stores
• White box / brown box -- plain packaging for wholesale or B2B shipments
• Gift box -- premium packaging for higher-end product positioning
• Outer carton -- standard export cartons with carton marks per your requirements

Yes. We can produce user manuals in your required language(s). You may provide the translation, or we can arrange translation services. Manuals can be printed and included inside the retail box, or inserted as separate booklets. Please specify language requirements during the order confirmation stage.

We provide a 12-month warranty on product quality defects from the date of shipment. This covers manufacturing defects in materials and workmanship under normal use conditions. The warranty does not cover damage caused by misuse, improper installation, or unauthorized modifications.

If defective units are found upon arrival, please follow these steps:

1. 1Document the defects with photos and a written description
2. 2Contact our after-sales team within 30 days of receiving the shipment
3. 3We will assess the issue and offer replacement units, spare parts, or credit compensation depending on the situation

Yes. We can supply spare parts including inner pots, lids, steam valves, power cords, and other components. Spare parts can be ordered separately at cost price. We recommend customers order a small quantity of key spare parts together with their main order to support local after-sales service in their market.

We support the following shipping arrangements:

Sea freight (FCL/LCL) is the most common method for bulk orders. Air freight and express courier (DHL, FedEx, UPS) are available for samples and urgent small shipments.

Estimated sea freight transit times from Guangdong, China:

We handle all China-side export procedures and can provide the following documents:

Import customs clearance at the destination port is the buyer's responsibility under FOB/CIF terms. We can recommend freight forwarders with experience in your region if needed.